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 Return Policy RETURN POLICY THE CUSTOMER AGREES TO BE BOUND BY THIS RETURN POLICY - No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense. An RMA number is valid 14 days from issued date and Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories. Product must be 100% complete with ALL original box(es) and packaging materials, have original UPS codes on the manufacturer's box(es), manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
- All Replacements and Exchanges can be processed only within 14 day period.
- All returns must be accompanied by your ORIGINAL sales receipt. Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories.
- Physical damage will void all warranties.
- All Refunds can be processed only within 5 days of receipt of merchandise. Refunds for non-defective items are subject to 15% restocking fee.
- All NON-DEFECTIVE returns are subject to a 15% Penalty.
- The Customer pays shipping for all returns.
- VERY IMPORTANT: Life Timer on the phone cannot be more than 60 minutes to be accepted for exchange or refund, otherwise there will be additional restocking fee
- PROMOTIONAL SHIPPING (Free Shipping): Refunds will be subject to restocking fee for all orders with multiple items purchased and those which fall under a promotional free shipping category. Your invoice will be re-rated to the original amount including shipping charges.
- We recommends you fully insure your return shipment in case it is lost or damaged we will not be responsible for any damages to the returning shipments.
- Please allow 5 business days to process refund.
- RMA number must be visible on all return shipment’s label or may be refused and returned back to you. A copy of the invoice must be included in returning package.
- Shipping charges are non-refundable.
- For credits or refunds on returns, the latest prices less shipping/handling charges will apply.
- Physical damage will void all warranties.
- 10% restocking fee applies to any cancelled order that has been shipped from our warehouse.
- Any returns (Defective, Non-defective returns) not returned in "Like New Condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 15% restocking fee and additional charges may be assessed for Products returned with any missing parts and/or accessories. After 14 day period, all manufacturers’ warranties apply except for the i phones and the blackberry phones on their respectable pages; therefore, a 90 day period apply with the addition to the manufacturers' warranties.
MISSING ITEMS STANDARD PRICING Damaged box or missing inside shell packaging: $30 Missing Headset: $15Missing Charger: $15Missing Battery: $40Missing Manual/CD: $20Missing SD Card: $40 Missing Leather Pouch/Case/Holster: $20(Package contents differ with each item hence the accessories listed above may or may not be included in your package). Return Instructions (Please read the Return Policy prior to returning your purchase) Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages. Include your name and your address in the box with your invoice. Send to:R.Parker/KNP Electronics, East Orange, NJ 07018 RMA #__________ An Official Distributor of KNP Electronics’ Products Copyright @ 2003- 2010 KNP Electronics.com
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